1. How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose at checkout. We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.

2. How much does shipping cost?

The shipping cost is calculated based on your location, the weight of your order, and the shipping method you choose at checkout. You can see the shipping cost before placing your order.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. However, shipping fees and delivery times vary depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or the carrier’s website.

5. Can I change my shipping address after placing my order?

If your order has not shipped yet, we may be able to change the shipping address. Please contact us as soon as possible at support@Marmocha.shop to request a change. Once the order has shipped, we cannot change the shipping address.

6. What if my order is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact us immediately at support@Marmocha.shop. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund. Please note that claims for lost or damaged shipments must be made within 7 days of delivery.